Recent TripAdvisor reviews state that guests who recently stayed at the TUI-advertised Grand Sirenis Riviera Maya Resort and Spa in Mexico suffered a stomach sickness. The reviewers highlighted issues with the food, as well as hygiene concerns, implying that there may be unaddressed problems at this Mexican resort.

The Grand Sirenis Riviera Maya Resort and Spa

The Grand Sirenis Riviera Maya Resort and Spa is situated on a beachside location in the popular Riviera Maya region of Mexico and advertised by TUI on an all-inclusive basis as featuring an onsite spa and other facilities.

Guests report food poisoning and concerns over hygiene

The Grand Sirenis Riviera Maya has an average rating of 4 out 5, based on 15,030 TripAdvisor reviews (at the time of writing). Although many of the reviews are positive, some guests appear to have left the resort all but relaxed and have voiced concerns about stomach illnesses and hygiene at the resort.


In his of his stay in January review titled “Visit“, ‘DJsuntime’ said that he’s “been stuck in [his] room with food poisoning [for the] last 3 days“, and although the review was complimentary overall, ‘DJsuntine’ says that his sudden bout of illness was “a major downside to [his] experience” at the Grand Sirenis Riviera Maya.


An unnamed TripAdvisor user left a review of their stay in January titled “Never again” in which they state that their partner suffered from “sickness and diarrhoea for two days” and “ended up on antibiotics”. The reviewer says that after speaking with a representative at the hotel, they discovered that “lots of people had the sickness bug”.


A TripAdvisor user named ‘Julie S’ left a review of her stay in January titled “Worst place and experience ever“. In her review, ‘Julie S’ explains that there were hygiene issues during her stay, noting that the rooms were “dirty” and “mouldy“, and the pool and common areas were also unclean. It was such an issue that ‘Julie S’ had to change rooms 4 times.


‘Lou I’ left a review of their stay in November titled “Not 5 star” in which they say that “the food was the worst” and the “buffets were not fresh and caused upset stomachs most days“.


Causes of stomach sickness and diarrhoea on holiday

If you experience symptoms such as stomach pain, diarrhoea and nausea, it could be that you have contracted a gastric illness. In our experience, it can be common for resort doctors to diagnose holidaymakers with Gastroenteritis, but it’s important to be aware that this is the name given to a condition, not the cause of your illness.

Gastroenteritis can be the result of a bacterial or parasitic gastric infection that may have been caused by consuming food that has not been prepared or stored correctly or that has been contaminated due to poor hygiene conditions.

What to do if you’re sick abroad

If you suffer the symptoms of a stomach illness on holiday, it is vital that you seek out the advice of a medical practitioner as soon as you can, whether by finding one yourself or by asking a member of your hotel staff or your holiday rep for help.

See a medical practitioner if your sick on holiday

You may need to provide a stool sample to achieve an accurate diagnosis, but you’ve been diagnosed, a medical practitioner should be able to prescribe you with the appropriate treatment, which will hopefully allow you to enjoy the remainder of your holiday. In addition to aiding your wellbeing, receiving a formal diagnosis and treatment may help you when making a compensation claim.

Gastric illness symptoms such as diarrhoea and vomiting can result in further health complications. An excessive loss of body fluids can leave you at risk of becoming dehydrated, especially in hotter climates. Make sure that you replenish any lost fluids by drinking from sealed bottles of water, and make use of special rehydration drinks and medication if they’re recommended by a medical practitioner.

You could be owed compensation

If you suffer a gastric illness that could have been prevented while you’re on an all-inclusive package holiday, then under The Package Travel Regulations 1992 you could be in a position to claim compensation. Our travel law team can give you a no-obligation consultation to let you know whether you can claim compensation on a ‘no win no fee‘ basis.

Daniel Ross - Holiday Claims Solicitor

Get in touch

If you want to find out more about claiming for illness at the Grand Sirenis Riviera Maya in Mexico; contact Daniel Ross by completing our enquiry form, call us on 0808 145 1353 or visit On Holiday Claims.