Several holidaymakers who recently stayed at the Playa De Oro Hotel in Cuba have reported that they were subjected to questionable hygiene standards and contracted a stomach illness during their stay, with one reviewer saying that they contracted food poisoning and another claiming that they were “literally incapacitated“.

The Hotel Playa de Oro (formerly Coralia Club Playa de Oro) in Cuba

The Playa De Oro Hotel (formerly known as the Coralia Club Playa de Oro) is advertised on an all-inclusive basis by Jet2 Holidays. Situated in the Costa Dorado region of Cuba, the resort features a beachfront setting and is close to the airport and the Salou resort centre.

Hygiene concerns and holiday illness reported

Receiving an average score of 3.5 out of 5 on TripAdvisor, reviews are mixed for the Playa De Oro Hotel with some positive and some negative reviews, but the following reviewers have commented on problems with a holiday illness:

In her review of her stay this January titled “Loud with awful food“, ‘janice968’ says that she was part of “a group of sixteen” and that “most of the group was sick during their stay“. She says that “the food was [disgusting]” and “returning guests reported that the food and atmosphere has declined a lot“.

‘Cheryl S’ also stayed at the Playa de Oro this January, and in her review titled “Well… average for Cuba“, she says that “the rooms are fairly disgusting” with “paint [that] is peeling“. She warns not to “look under your bed” as you’ll find “hair, dirt, and lizards“, later saying that “the third bed in the rooms is a [moulding] cot“.

She goes on to state that “the bathrooms are worse“, explaining that the “taps are dirty, [the] showers [have] hair in them” and there’s “no hot water“.

‘Cheryl S’ says that “toilet paper is in short supply, so when you probably get sick (yeah, at least 1/2 of you will), be prepared to hunt some toilet paper down“. ‘Cheryl S’ warns that you should “be prepared to get sick“, explaining that she doesn’t “know where [she] got sick, or when specifically, but [she is] 5 days into it, and sick as a dog“.

She says that she is suffering from a “fever, chills [and] many things coming from [her] body“, adding that she has “never been this sick“, having been “in bed for a full day, literally incapacitated“.

In their review of their stay in December titled “Don’t stay here“, ‘Canadiankornkid’ says that the “rooms were incredibly [mouldy]” and in a state of “disrepair“. They go on to say that the “furniture [was] caked in black [mould], [the] food is awful [and they] got food poisoning on the second day at the resort“. They also comment that “there were bugs cooked into the food“.

Complaining while on holiday

If something goes wrong while you’re on holiday, it’s usually best to try and get the matter resolved while you’re still at your resort. For instance, if you have hygiene concerns, speak to a member of staff at the hotel to see if they can do something about it. It might be a simple oversight that can easily be rectified, but if the problem goes un-addressed, speak to your holiday rep to see what they can do.

3 people to talk to if you're sick on holiday

The same applies if you’re sick on holiday. It’s advisable to complain while you’re still at your resort, making sure that a member of staff at your hotel and your tour operator representative is aware of your situation, however, we would recommend exercising caution on accepting an offer of compensation for illness.

Tour operators have been known to offer compensation to holidaymakers who have suffered from food poisoning that is notably below what they could be entitled to. By participating in a free no-obligation consultation with one of our travel law specialists, you can find out how much you’re actually entitled to.

Claim compensation under The Package Travel Regulations 1992

It only takes a few minutes to find out if you’re able to claim compensation for a package holiday illness under The Package Travel Regulations 1992. Speak to a member of our travel law team today and we can advise you if we can represent you on a ‘no win no fee‘ basis.

Rebecca McIvor - Litigation Executive - Travel Law

Get in touch

If you want to find out more about claiming for illness at the Playa De Oro Hotel in Cuba; contact Rebecca McIvor by completing our enquiry form and we will call you back, call us on 0808 145 1353 or visit On Holiday Claims.