Holiday reviewers who stayed at the Rosamar Hotel in Benidorm in December have commented on potential problems with hygiene standards and a stomach illness that they suffered from during their stay at the Spanish resort.

The Hotel Rosamar in Spain

Advertised by Jet2 Holidays on an all-inclusive basis to British holidaymakers the Rosamar Hotel is situated in a central Benidorm location in Spain and sold as having a lively atmosphere and a great range of facilities.

Holidaymakers concerned about hygiene and illness

On TripAdvisor, reviews for the Hotel Rosamar are quite mixed, with the Spanish resort receiving an average rating of 3.5 out of 5. Although there are a lot of positive comments, the following reviewers have highlighted possible causes of holiday illness at the Rosamar Hotel this December:

‘In their review titled “NEW YEARS EVE 2017“, Manchester holidaymaker ’30mann’ says that “from the beginning of [their] stay” they found that the kitchen was “below all standards“. They say that “this kitchen is poisoning people“, adding that “this is not just [their] opinion“.

‘ERIC S’ from Glengormley wrote a review of her stay titled “Don’t go” in which she says “the food […] was unbelievably bad“, explaining that she and her husband “were sick on the 3rd day” of their holiday. She says that she has “been unable to eat anything until today after returning home“, before concluding her review by commenting; “please respect your stomach and do not go“.

In her review titled “hotel from hell“, ‘Cathie K’ says that she and her “husband and uncle stayed here from Xmas Eve to New Year’s Eve“, and they “all suffered [from] dodgy stomachs” and had to spend “days in bed“.

South Yorkshire holidaymaker ‘psvw19641970’ wrote a review titled “worst hotel ever“, in which he says “the hotel food is not even fit for dogs“, “the plates were dirty” with “food stuck to them” and “the food was always cold“, commenting that “never once was it hot“. He says that “the hotel also had an [outbreak] of the vomiting and the squirts but they did not contain it and the cleaner used the same water for every room to mop the floors“.

‘donyarlee1990’ from Ashington wrote a review titled “Horrible holiday” in which she says that her “partner got food poisoning” and at the time of writing he had “been up all night“, suffering from “sickness and diarrhoea“. She says that she spoke to other guests who “said they had been poorly too and it was the hotel food“.

Contact your holiday rep about hygiene issues

In the event that a stomach illness affects multiple guests at a resort, regardless of whether it was caused by food poisoning or something else, it’s important that a hotelier takes steps to prevent the spread of infection, otherwise, they could end up with an illness outbreak.

Hotel hygiene and stomach bugs

It’s advisable to ensure that those affected are seen by a medical practitioner, as diagnosing the cause of their illness can help to prevent other guests from becoming unwell, however, good hygiene is also vital.

Ensuring that shared spaces and private rooms are thoroughly cleaned and disinfected can help in reducing the risk that others will get ill if the pathogen they’ve contracted is communicable. If you aren’t happy with the standards of cleanliness or hygiene at your resort on a package holiday, we recommend speaking to a member of staff, as well as your holiday rep.

Speak to a travel law specialist if you’re sick on holiday

If your package holiday is ruined by a gastric illness, then under The Package Travel Regulations 1992, you could be entitled to claim compensation from your tour operator. This is because your tour operator is responsible for taking reasonable steps to ensure your safety while on a package holiday that they sold to you. If they fail to do this, they can be seen as breaching the contract that you hold with them.

It only takes a few minutes to find out if making a ‘no win no fee‘ compensation claim is right for you. A member of our travel law team can provide you with a free no-obligation consultation, during which we can advise you of the options available to you, enabling you to make an informed decision on how to proceed with your complaint.

Daniel Ross - Holiday Claims Solicitor

Get in touch

If you want to find out more about claiming for illness at the Hotel Rosamar in Spain; contact Daniel Ross by completing our enquiry form, call us on 0808 145 1353 or visit On Holiday Claims.