TripAdvisor reviewers have reported that they suffered stomach illnesses and voiced concerns over the food at the Be Live Collection Punta Cana, with one reviewer who became ill listing vomiting as one of their main symptoms and stating that the food was of a low quality.

Be Live Collection Punta Cana in the Dominican Republic

Advertised by Thomas Cook on an all-inclusive basis, the Be Live Collection Punta Cana is situated in an idyllic beachfront location in the popular Bavaro region of the Dominican Republic and features a selection of appealing facilities.

Illness, vomiting and cold food reported in TripAdvisor reviews

TripAdvisor reviewers rate the Be Live Collection Punta Cana quite favourably overall, with a 4 out of 5 rating based on 11,053 guest submitted reviews at the time of writing. While this statistic does well to paint a picture of customer satisfaction, sadly, this is not the case for all of their guests, as can be seen in the following reviews from visitors to the resort this November:

‘Jo V’ left a review titled “Don’t Go Here“. In her review, she states that she “would definitely not recommend this resort for many reasons” and that “the food is beyond terrible“. She goes on to explain that she “got violently ill on Thursday” and that her daughter “followed suit two days later“.

Commenting on the hotel buffet, ‘Jo V’ says that “there was absolutely nothing appetizing about the buffet“, and she believes that her illness was caused by eating at the resort burger shack, noting that the burgers were stored in paper and “held on a shelf for who knows how long“.

‘Steven L’, documented his own experiences at the resort in his review “Do Not Spend Your Money“. He describes the food as being “NOT good at all” and “cold for every meal” and goes on to say that for the duration of his stay, he and his party “did not have one hot meal in the whole time [they] were there“.

‘mmijatovic’ submitted a review to TripAdvisor titled “Don’t be fooled by the pictures” in which the reviewer states that she and the party of 5 that she travelled with were “throwing up/got extremely sick every time [they] ate“. ‘mmijatovic’ also comments on the hygiene of her room, explaining that the beds and furniture were “old” and “smelly“.

What to do if you have a stomach sickness on holiday

If you suffer symptoms such as vomiting, abdominal pain and nausea during your holiday, you may have contracted a gastric illness, making it vital that you see a medical practitioner to receive a diagnosis and treatment.

Sickness and diarrhoea on holiday? See a medical practitioner

Upon seeing a medical practitioner, you might be diagnosed with Gastroenteritis. It’s important to be aware that Gastroenteritis is the name of a condition consisting of several symptoms, namely the irritation of the digestive tract and inflammation of the stomach and intestines, rather than a diagnosis of the cause of your illness. In our experience, holiday illnesses are usually the result of food poisoning, with harmful bacteria such as E. coli and Salmonella being identified through stool sample tests.

If you experience vomiting and diarrhoea in a country with a warm climate, you are at risk of becoming dehydrated, which itself can be a health risk. It’s vital to replace lost fluids which can be achieved by drinking from sealed bottles of water, as well as through the consumption of re-hydration drinks and salts, alongside getting adequate rest.

What causes food poisoning on holiday

Food that hasn’t been cooked through thoroughly, that has been served at an unsafe temperature, or sourced from a supply chain that has been contaminated by faecal matter puts you at risk of contracting a holiday ruining strain of bacteria or parasite.

In addition to consuming meals contaminated by harmful pathogens, coming into contact with people who have been infected with a communicable disease and touching tainted surfaces could cause you to become unwell.

Contact us about making a holiday sickness claim

If you were ill on an all-inclusive package holiday, then under The Package Travel Regulations 1992 you may be in a position to claim compensation. Get in touch with a member of our travel law team today for a no-obligation consultation and find out if you have grounds for a ‘no-win no-fee‘ claim.

Chandni Odedra - Litigation Executive, Travel Law

Get in touch

If you want to find out more about claiming for illness at the Be Live Collection Punta Cana in the Dominican Republic; contact Chandni Odedra by completing our enquiry form, call us on 0808 145 1353 or visit On Holiday Claims.