15th November 2017 BREAKING NEWS:
Guests report stomach illness and undercooked food at the Secrets Royal Beach Punta Cana in the Dominican Republic
Stomach bugs have been reported in TripAdvisor reviews submitted by guests at the Secrets Royal Beach Punta Cana hotel. Several guests have commented on the poor quality of the food, stating that it was likely the source of their illness, with one guest pointing out that at times the food was served undercooked.
Secrets Royal Beach Punta Cana in the Dominican Republic
Close to the sprawling Bavaro beach area of the Dominican Republic, the Secrets Royal Beach Punta Cana is advertised by TUI-owned tour operator First Choice as featuring 13 restaurants and a pool area within a resort that encompasses over 450 rooms. The resort is a short walk from Los Corales and El Cortecito areas, where you can find bars and clubs featuring live music and DJ’s.
Stomach illness reported by guests
TripAdvisor reviewers currently rate the Secrets Royal Beach Punta Cana at an average of 4.5 out of 5 based on 9,942 reviews, and it is ranked at #8 out of 112 hotels in the Punta Cana region. Despite guests being happy overall, below you’ll find excerpts from reviews which highlight issues with a sickness bug at the resort, some of which suggest a direct correlation between their illness and the food being served.:
‘Terri-pa’ left a review of her stay at the Secrets Royal Beach Punta Cana this November titled “Would love to say 5 Star but[…]” In her review, she states that her “husband was sick [for] the last 4 days of the trip, as [was] one of [her] friends, who was very sick after dinner one evening“.
‘Terri-pa’ suggests that it was the hotel’s food that caused her condition, stating that they had “a few unpleasant dinners which [they] were sure [their] friend got sick from“, continuing to explain that only an hour after eating, one of her friends fell ill.
In a review of his stay in October titled “Take a risk [and] stay here“, ‘rbogach’ states that they noticed that “every day […] several people were getting sick” and that “several people every day were lying around sick“.
He goes on to say that when he investigated, he discovered that “most [of the] people [that he] encountered said that they had been sick for several days“. ‘rbogach’ reports that it wasn’t long before he also became ill, stating that after eating at the ocean restaurant he “did not feel very good“, stating that he “woke up just before 1 am and barely made the bathroom“, where he “hurled up [his] dinner, throwing up several times“.
‘Swaskyhag’ left a review of her stay in October titled “Feeling let down” in which she states that after eating at the beach grill, her husband suffered an “upset stomach from [the] chicken“. She goes on to say that she “heard other guests talking about the bad food and upset stomachs“.
‘allyk1234567’ submitted a review of her stay in October titled “Sun, sea & sand… But sadly, some stomach troubles“, in which she comments that “the restaurant food quality was very poor” and is aware of other guests reporting suffering from a stomach illness. She speculates that “the Barefoot Grill on the beach is potentially what caused [their] stomach bugs“.
In a review of her stay in October titled “Honeymoon“, TripAdvisor user ‘Grove9717’ states that the “food was poor” and “undercooked“, adding that she and her husband “had sore stomachs a good few times during [their] stay“.
Holiday stomach bug
If you suffer symptoms such as diarrhoea, abdominal pain and nausea on holiday, it’s possible that you’ve contracted a gastric illness. Gastroenteritis is a common type of gastric illness that in our experience is usually caused by consuming food which has either not been prepared correctly or has been contaminated with harmful bacteria. Gastric illness can also be spread through contact with objects, drinking water or people that are contaminated.
Taking antibacterial products on holiday with you such as wipes or gels can help, but even if you take every precaution, there is still a chance you could suffer a gastric illness on holiday. Produce can be contaminated before it even reaches a hotel kitchen, and by using this produce in the meals they serve, an all-inclusive hotel can soon see the number of guests complaining of illness increase.
It’s the responsibility of your tour operator to ensure that the food suppliers used by a package holiday hotel are adequately vetted because if holidaymakers start to get sick, your tour operator could be held responsible and any affected guests may be entitled to compensation.
You could claim compensation
If you fell ill on a holiday that was booked as part of an all-inclusive package deal, then under The Package Travel Regulations 1992, you may have grounds for a claim. Call us today for a free no-obligation consolation with a member of our travel law team, where we can advise you whether we can help you to make a ‘no win no fee‘ claim.