Fresh reports of holidaymakers suffering from a sickness and diarrhoea bug at the Liberty Hotels Lykia in Turkey have emerged on TripAdvisor, following on from those made in 2016. In this article, we cover the latest reports, as well as what you can do if you suffer a stomach illness on holiday.

The Liberty Hotels Lykia in Olu Deniz

Situated in the Olu Deniz region of Dalaman in Turkey, the Liberty Hotels Lykia is advertised by Thomas Cook on an all-inclusive basis to British holidaymakers. While the resort has many appealing features and facilities, we have previously reported on problems at the Turkish hotel.

In October and November of 2016, we covered on-going reports of a sickness and diarrhoea bug at the Liberty Hotels Lykia, and it appears from recent reports that there are still unaddressed issues.

Reviewers comment on stomach illness issues

Receiving their ‘Travellers’ Choice’ and ‘Certificate of Excellence’ awards, the Liberty Hotels Lykia ranks quite highly on TripAdvisor, with an average score of 4.5 out of 5 at the time of writing. Unfortunately for the following reviewers who stayed at the Liberty Hotels Lykia this September, their stay was marred by illness:

In her review titled “Avoid if you don’t want to get sick“, TripAdvisor user ‘gailmarklew’ talks about a “bug“, commenting that she suffered from “sickness and diarrhoea along with stomach cramps and genuinely feeling awful“.

She goes on to say that when she spoke “to other guests” she found that “they too had had the same“. She says that she and other guests were seen by a doctor and they “were all given medicine“, as well as stating that she “reported [her illness] to [her] holiday company“.

‘gailmarklew’ says that she spent “2/3 days in [her] room and it ruined [her] one week holiday as once you have it the symptoms last much longer“.

In his review titled “D&V, Cocktails and Sunsets“, ‘Christopher D’ says “three out of four [members] of [their party] contracted diarrhoea and vomiting with fever and rigors“. He says that “this unfortunately continued in varying degrees throughout [their] entire week, with the fourth person ultimately getting it too“.

He says that “due to diarrhoea and vomiting, [they] sadly only managed to spend only one day together as a foursome which was very disappointing, defeating the purpose of [their] week away“. He comments that “when [they] saw a rep they [were] sent […] to guest relations who organised an onsite doctor examination, this resulted in [the] speedy prescription of antibiotic, anti-sickness, antispasmodic, probiotic and painkiller medications“.

‘Christopher D’ says that “from chat around the pool and the efficiency of the onsite doctor [he] assumes that this is either a pretty common occurrence or they were experiencing an outbreak during [their] visit“.

Baldock holidaymaker ‘Cat H’ wrote a review titled “A beautiful weight loss clinic” in which she says that she “did get sick“, but her “daughter“, who is “17, had no problem“. She explains that they “used hand sanitiser entering and leaving restaurant” and they “didn’t eat raw fruit and veg unless it could be peeled“.

‘Rachel E’ wrote a review titled “Not five star” in which she says there is a “bug that is going around” and out of her “party of 8, […] 6 of [them] have come down with it“. She says that she “used hand sanitiser and only ate bland food and still managed to get it“, adding that there is a “smell of sewage […] floating about“.

In their review that is simply titled “Shame“, Milton holidaymaker ‘Louise L’ says that “3 out of 5” members of their holiday party “were struck down with the diarrhoea bug“. She says that “it is most likely spread from children having accidents in the pool and rubbish toilet hygiene“, before commenting that “the hotel does really well with cleaning but needs to do more, [such as sanitising] hand contact points very regularly, including handrails, door handles, chair arms etc“.

‘rebeccahanning2n’ wrote a review of her stay titled “What started as an amazing holiday turned into hell” in which she says that she spoke to “numerous families around the resort who warned [them] to be careful with [their] boys due to a sickness outbreak which had hospitalised a couple of the guests“, adding that she was told that “6 [members] of one [family’s] party were struck down with it“.

She says that they “were very vigilant in regards to hygiene“, however, their “2-year-old son [started] to become restless, hot [and] clammy” before he “[vomited] 6 times in 1.5 hours“. She says that they had to “call out the doctor” and were subsequently “rushed to the hospital by Ambulance and admitted to a ward” where he was “put on a drip“.

She says that after going to “Google [to look] into the hotel“, she found that “this has been a major problem for the past 3 years or so with the main tour operator being Thomas Cook, who at one point had to pay nearly £100,000 in compensation to affected guests“.

What to do if you suffer diarrhoea and sickness on holiday

It can be very distressing to suffer a severe stomach illness, especially when you’re on holiday in a country that you might not be familiar with, but there are some simple steps that could help your situation:

5 things to consider if you're sick on holiday

1. Inform your hotel rep and/or a member of staff at your hotel

By making your holiday rep and hotelier aware of your condition, you put them in a position where they may be able to help. This can include making a resort doctor available to you or advising you of how to access the nearest medical centre. Notifying them can also help them to prevent other guests from becoming unwell.

2. See a medical practitioner and ask for a stool sample test

Whether you see a resort doctor or another medical practitioner having suffered a gastric illness, it’s advisable to request a stool sample test. Whether you’ve suffered from a bacterial infection such as Salmonella or a parasitic infection such as Cryptosporidium, a stool sample test should help to identify the cause of your illness, meaning that you should receive the most effective treatment.

3. Record evidence of the cause of your illness

If you believe that your illness was caused by poor hygiene conditions or food poisoning, take photos or record video on your smartphone of the potential cause. This may help a medical practitioner to diagnose your condition.

4. Keep yourself hydrated

If you suffer gastric illness symptoms such as diarrhoea and vomiting, it’s probable that you’ll experience dehydration, which can cause further health complications. Try to find out if the tap water at your hotel is safe to drink, but if you’re unsure, stick with sealed bottles of water.

5. Find out if you can make a claim

If you’re sick on holiday, making a compensation claim is likely the last thing on your mind, but once you get back to the UK; get in touch with a travel law specialist. You might find that you’re entitled to compensation from your tour operator.

Get advice from a travel law specialist

If you suffer a gastric illness on an all-inclusive package holiday, then under The Package Travel Regulations 1992, you might be able to make a ‘no win no fee‘ compensation claim against your tour operator. A member of our travel law team can provide you with a free no-obligation consultation, during which we can advise you of the options available to you.

James Blower - Senior Holiday Claims Specialist

Get in touch

If you want to find out more about claiming for illness at the Liberty Hotels Lykia in Turkey; contact James Blower by completing our enquiry form and we will call you back, call us on 0808 145 1353 or visit On Holiday Claims.