TripAdvisor reviewers have commented on a possible problem with holiday illness at the Insotel Punta Prima in Menorca, where guests have said that they’ve suffered the symptoms of a stomach illness and others have commented on potential issues with the food.

The Insotel Punta Prima Resort & Spa in Punta Prima

Advertised by TUI-owned tour operator Thomson on an all-inclusive basis, the Insotel Punta Prima is situated in the popular Punta Prima region of Menorca, one of the Balearic Islands of Spain. The Spanish resort features a variety of facilities, but recently, guests have commented on issues that they encountered during their stay, with some indicating that they became unwell.

Reports of problems with food and illness

Reviews for the Insotel Punta Prima on TripAdvisor are generally very positive, with the resort receiving an average rating of 4 out of 5 from over 2,000 reviews, placing it amongst the top 3 hotels in the region according to the review website. Unfortunately, the following reviewers highlighted potential problems with food standards and holiday illness:


Stoke-on-Trent holidaymaker ‘stokiepaul’ wrote a review of his stay in September titled “Another lovely holiday BUT“, in which he says that “on [their] 4th day [he] had the worst vomiting and stomach bug [he has] ever had“, explaining that he suffered from “almost 8 [hours] of constant vomiting“. He goes on to say that his “wife and daughter” also became unwell “2 days later“, but they were “not [as] bad“.


‘simplesimon2017’ also stayed at the Insotel Punta Prima in September, and in his review titled “Butlins In The Sun“, he says that “the food, although varied, was rarely hot and on a number of occasions was found to be undercooked ([including] chicken)“. He also comments that “dirty chipped tableware and cutlery [were] the norm throughout [their] stay“.


In her review of her stay in September titled “absolutely terrible“, ‘Pauline O’ says that their “room smelt damp was dirty and shabby“, and “over the next few days” they experienced “terrible food and watered down drinks“, with their holiday party eventually succumbing to “stomach upsets“.

She says that “the hotel did not provide bottled water” and “you had to use the tiny bottle provided [to you] on arrival to refill at the bar“.


London holidaymaker ‘ChrisQ198’ wrote a review of his stay at the Insotel Punta Prima in August titled “Nice setting and well run, but too many wasps” in which he says that on the “last day” of his holiday, he “ate something dodgy at the buffet (either lamb or tuna – not sure which) and was quite upset for several days“.


Should you worry about food poisoning on holiday?

While poor tasting food can be off-putting, eating it doesn’t guarantee that you’ll become unwell or be subject to food poisoning, although in some circumstances it can be seen as an indicator that something’s wrong with the food being served at a hotel restaurant.

Some types of food are considered to have a higher risk of illness than others, with produce like chicken, for instance, needing to be cooked through thoroughly with no pink bits remaining to reduce the risk of hotel patrons contracting Salmonella.

Salmonella bacteria zoomed in

If you suffer the symptoms of a severe gastric illness such as diarrhoea, vomiting, nausea, headaches and a fever, that you believe were caused by food poisoning on holiday, it’s vital to seek help from a medical practitioner, as you may be suffering from a bacterial gastric infection.

By requesting that a stool sample test is carried out, a medical practitioner should be able to accurately diagnose your condition, meaning that you’re more likely to receive effective treatment. This can also support your case if you decide to make a holiday illness compensation claim.

Find out if you can claim compensation

If you’ve suffered a gastric illness on an all-inclusive package holiday, then under The Package Travel Regulations 1992, you might be able to claim ‘no win no fee‘ compensation from your tour operator. By contacting a member of our travel law team, we can provide you with a free no-obligation consultation, during which we can advise you of the best way to proceed with your complaint.

Get in touch

If you want to find out more about claiming for illness at the Corfu Golden Sands in Greece; contact Alice Hellewell by completing our enquiry form, call us on 0808 145 1353 or visit On Holiday Claims.