Holidaymakers at the IBEROSTAR Daiquiri have reported suffering the symptoms of a “stomach bug” during their stay at the Cuban hotel, where from their reviews it appears that there may be problems with hygiene.

The IBEROSTAR Daiquiri in Cayo Guillermo

The IBEROSTAR Daiquiri is situated in the Cayo Guillermo region of Cuba and advertised to British holidaymakers on an all-inclusive basis by Thomas Cook. The resort features a white sand beachfront location and a selection of restaurants and pools, however, recent reviews have highlighted potential problems.

Reviewer comments on possible Gastroenteritis

Reviews for the IBEROSTAR Daiquiri on TripAdvisor are positive overall, with the Cuban hotel receiving an average of 4 out of 5 from a total of nearly 4,000 reviews at the time of writing. While many holidaymakers have had positive things to say in their reviews, the following reviewers encountered problems with hygiene and illness:


‘antonella698’ wrote a review of their stay at the IBEROSTAR Daiquiri in August titled “Horrible Holiday!” in which they say that they were “sick for 1 week with gastro [sic]“.

They go on to say that the “hotel should be a 3 star instead of a 4 star resort“, commenting that “the Buffet food was horrible“, there was a “cockroach right beside the juice stand” and “a strong odour that was revolting as soon as you walked in the Buffet“.


Sheffield holidaymaker ‘Jennyjb’ wrote a review titled “Disappointing Holiday“. In her review, she says “having trailed across the complex [she] found what was booked as a “superior” room to be, frankly, a shock“. She says that “there was mould on the ceiling in several places” and “the net curtains were nicotine brown“.

She goes on to comment that “the restaurant looked okay but there was a lot of uncovered buffet food including the patisserie on which flies were landing and crawling about“. ‘Jennyjb’ says that “three days into [her] all inclusive holiday [she] developed a stomach bug which incapacitated [her] for the duration of [her] 10 day holiday“.

Unfortunately, she says that upon returning home “the bug came as well and [she] was off work another week“.


In her review of her stay in July that was simply titled “Very disappointing“, ‘sunloverxyz’ says that they “have been to Cuba many times in the past and [they] have had much better food and accommodation [than they] had at this resort“.

She says that she “can only describe the room condition in one word: Disgusting“. She says that the “entry door, bathroom door and closet doors were old and so worn and dirty“, but “the worst one was the inside of the bathroom door“. She says that she “had to use a tissue to open and close it each time, […] being careful not to rub up against it“.

She says that “the public bathrooms were constantly out of toilet paper and hand soap“, explain that the “soap in the main public bathroom was missing for 4 straight days” and “the bathroom always had an awful urine smell“.


When should you be concerned about a holiday illness?

If you’re unwell it’s almost always advisable to seek the advice of a trained medical practitioner, but when it comes to a holiday illness such as Gastroenteritis, it might not be clear if you need to do something about your condition, or if you should wait for it to improve.

Receive a diagnosis for a self-limiting holiday illness

Gastroenteritis is a term that encompasses a variety of symptoms, including diarrhoea, vomiting, abdominal pain and nausea. It can be caused by a variety of different pathogens, meaning that treatment can vary.

Some infections can be self-limiting, meaning that they will just run their course, whereas some bacterial infections require a course of antibiotics to help with the acute stage of your illness and to prevent any potential long term conditions that could arise.

While it’s up to you to judge when you should see a medical professional, if your symptoms persist for more than 24 hours, it’s generally considered a good idea to receive a diagnosis and the appropriate treatment.

You might be entitled to claim compensation

If you’ve been diagnosed with a gastric illness on an all-inclusive package holiday, you might be entitled to claim compensation from your tour operator under The Package Travel Regulations 1992. Our travel law specialists can provide you with a free no-obligation consultation, during which we can advise you of whether we’re able to represent you on a ‘no win no fee‘ basis.

Natalie Julier

Get in touch

If you want to find out more about claiming for illness at the IBEROSTAR Daiquiri in Cuba; contact Natalie Julier by completing our enquiry form, call us on 0808 145 1353 or visit our On Holiday Claims website.