A holidaymaker has recently reported that she contracted the harmful Campylobacter bacteria while on holiday at the Sol Palmanova All Inclusive hotel in Majorca. Another reviewer has also commented that there may be problems with illness and the food at this Balearic Island resort.

The Sol Palmanova

The Sol Palmanova is offered by British tour operators Jet2 Holidays and TUI-owned First Choice on an all-inclusive basis. Aptly situated in the Palma Nova region of Majorca, this hotel is close to both the town centre and the beach, and includes a choice of pools and a buffet.

Holidaymaker reports Campylobacter at Sol Palmanova

The Sol Palmanova All Inclusive ranks well on TripAdvisor, where it has received an average review score of 4 out of 5. Although reviews are generally positive, some reviewers have highlighted potential problems with their stay in July, with one reviewer commenting that they contracted Campylobacter.


In her review, ‘Sarah B’ says that she “became poorly during [her] last day and for the week [that she has] been home“. She advises that this is “because [she has] had Campylobacter“, which she claims that she contracted “from this hotel“.

In addition to explaining that she was unwell, she says that “the food is very repetitive and they use what looks like the same food over a few days“, also commenting that it “looked like they just reheated chips at breakfast from the evening before, because [they] went in there soon as it opened for breakfast and the chips were definitely re-used“.

‘Sarah B’ concludes her review by saying that “Many people […] have also said they had dodgy stomachs from the food“.


Although Kilmacolm holidaymaker ‘Kenny0107’ doesn’t make it clear that he was unwell when he stayed at the Sol Palmanova, he does comment on some problems he encountered in his review titled “Ok hotel let down by a few things“.

commenting about the food he says that “if [you’re] not fussy then [you’re] fine” and that “if you don’t mind using the toilet a lot then your also fine“. He adds that “the biggest let-down of the hotel was the food“, commenting that “some undercooked food doesn’t do well for the belly“.


The risk of Campylobacter on holiday

According to the Food Standards Agency, “Campylobacter is the most common cause of food poisoning in the UK“, but that’s not to say that it’s not also a problem at all-inclusive resorts abroad.

Campylobacter is a type of bacteria that can cause holiday ruining symptoms that are commonly associated with Gastroenteritis, including diarrhoea, nausea, abdominal pain and vomiting. It’s commonly spread through the food poisoning route, meaning that undercooked or raw high-risk produce such as chicken and other meats are often indicated as a source of infection.

Campylobacter and Gastroenteritis on holiday

You can also contract Campylobacter by consuming unpasteurized milk, however, due to unpasteurized milk not being widely available, you’re less likely to contract the harmful bacteria through this method.

Campylobacter can survive in contaminated water, and this can include poorly maintained swimming pools, leaving young children at a high-risk of infection. For peace of mind; it’s worth checking that your hotel pool is well maintained. This can be achieved by speaking to a member of the hotel staff or your holiday representative, or by simply checking that there’s a smell of chlorine around the pool area.

Find out if you can make a ‘no win no fee’ compensation claim

If you’ve suffered from Campylobacter or another form of food poisoning while on an all-inclusive package holiday, then under The Package Travel Regulations 1992, you could be entitled to claim compensation from your tour operator.

This is because as part of the contract that you have entered into with your tour operator, they have agreed to take reasonable steps to keep you and your family safe while you are abroad. If they fail to do so, they could be seen as being in breach of their contract with you.

It only takes a few minutes to find out if you’re eligible to make a ‘no win no fee‘ compensation claim, just contact a member of our travel law team and we’ll provide you with a free no-obligation consultation, during which we can advise you of the best method to pursue your complaint.

Get in touch

If you want to find out more about claiming for illness at the Sol Palmanova All Inclusive hotel in Majorca; contact Chandni Odedra by completing our enquiry form, call us on 0808 145 1353 or visit our On Holiday Claims website.