Recent guests of the TUI Family Life Avenida Suites have reported that they suffered the symptoms of a gastric illness during their stay, stating that some of their hygiene practices might not have been sufficient to limit the spread of infection.

The TUI Family Life Avenida Suites aka the Golden Avenida Suites

Formerly known as the Golden Avenida Suites, the TUI Family Life Avenida Suites is advertised by Thomson on a variety of board options, including all-inclusive, to British holidaymakers. Situated in the resort town of Salou in the Costa Dorado region of Catalonia in Spain, the hotel is situated in close proximity to the beach, as well as the PortAventura theme park.

Holidaymakers report suffering gastric illness

Overall, the reviews for the TUI Family Life Avenida Suites on TripAdvisor are positive, with the hotel receiving an average review score of 4.5 out of 5 and ranking as one of the top three hotels in Salou. Unfortunately, some of their recent guests have commented that they experienced a holiday illness during their stay, with some reviewers highlighting potential hygiene issues at the Spanish resort.


Belfast holidaymaker ‘4Cola’ wrote a review titled “TUI team great, location good, guests and cleanliness let [the] hotel down“. In their review of their stay in July, they say that “there was sickness going about during [their] stay but it was reported to staff“.

They say that they “spoke to a lady who had 3 members of her family ill“, and that a “sickness policy quickly appeared on kids club doors“.

‘4Cola’ concludes their review by saying that “Salou is a lovely place and weather was great but this hotel needs to address its cleanliness standards in [the] entire hotel” and “not just certain areas“.


‘Keeny A’ from Sheffield was also a guest at the TUI Family Life Avenida Suites in July, and in their review titled “Nice “but”” they say that “had 2 days [during which they were] sick“, adding that they were aware that “there was a bug going round the hotel“.


Edinburgh holidaymaker ‘jacqueline K’ also stayed at the TUI Family Life Avenida Suites in July, and she wrote a review of her stay titled “Central hotel, good for kids but wouldn’t return“. She says that she “wasn’t a big fan of the food” as she “didn’t think it was great quality“, although she says that her “husband thought it was fine“.

She goes on to comment that she “was ill as was [her] 9-year-old, but [her] husband and other daughter were fine“. She says that “the breakfast sausages were disgusting [and] they seemed undercooked almost boiled in appearance” and “the eggs were slimy too“.

She says that she “heard several others talking about a sickness bug [and believes that] it was doing the rounds“.


In her review of her stay in May titled “Poor service, poor hygiene, all party unwell“, ’emandizzy’ from Essex says that she “and [her] family were struck down with a severe sickness bug on the 3rd day” of their holiday.

She says that they “were not able to leave the room for the remainder of [their] holiday” and “informed reception and Thomson, and filled in sickness reports“. She goes on to say that during this time they “were not checked up [on to see how they were doing] and no hygiene protocols were put in place to prevent this violent sickness from spreading further“.

’emandizzy’ says that they “went through 4 bed changes in one day, and many, many towels“, and she “called reception on a few occasions to ask them for cleaning products as there was sick everywhere, but was informed as it was 10 pm there wasn’t anything available“.


‘gem08xx’ from Rhyl also stayed at the TUI Family Life Avenida Suites in May, and in her review titled “Not the best“, she says that her “partner got sick for 7 days” and that “the only place [that they] ate was [the hotel]

She says that “everyone said it must be a bug because a lot of people in the hotel had it“, but she says that she “and [her] daughters didn’t get it“.

She adds that “looking back at the reviews it looks like this hotel has a long history of sickness bugs“.


Undercooked food and poor hygiene can spread disease

Undercooked food items such as sausages and eggs can soon lead to the spread of a holiday ruining illness, and once a holiday illness has begun to spread, it’s vital that a hotel acts quickly to improve their hygiene standards. If they don’t, it’s possible that a communicable food poisoning pathogen will soon spread to other guests.

Sausages, eggs and holiday illness

How to claim holiday illness compensation

If you’ve been sick on an all-inclusive package holiday, then you might be able to make a compensation claim under The Package Travel Regulations 1992. Our travel law specialists can provide you with a free no-obligation assessment of your case, and if we’re able to represent you, we can do so on a ‘no win no fee‘ basis.

Claire Rabbetts – Holiday Accident and Illness Claims Specialist

Get in touch

If you want to find out more about claiming for illness at the TUI Family Life Avenida Suites in Spain; contact Claire Rabbetts by completing our enquiry form, call us on 0808 145 1353 or visit our On Holiday Claims website.