Holidaymakers at the Grand Memories Santa Maria report problems with illness and hygiene

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2 Responses

  1. Sue harris says:

    Travelled to iberostar ensenachos Cato ensenachos cuba May16 to May30 17.thomson has this advertised as 4+ ala carte. Food and hygiene were the worst we have ever come across, flies crawling all over food birds eating food in the trays in the buffet, hot food was cold cold food was warm!’ Butter was rancid. Had diarrhoea for 8 days out of 14, had to call a doctor out from santa maria prescribed anti robotics etc. Didn’t want to eat after that. Needless to say not heard a word from thomson, but am not going to let this drop. Thomson should be bought to task for sending people to this awful place shocking that they don’t seem to care. Well if they think that we will cool off quess what I will still be angry in 6 months time! We waited and looked forward to this holiday for 10 months and it was ruined through illness.

  2. Simpson Millar LLP - Holiday Team says:

    We’re sorry to hear that Sue, it sounds like you’ve had a dreadful time. If you send us your contact details through the ‘Request Call Back’ box at the top of the page we can call you to discuss your options, alternatively, please don’t hesitate to call the team on 0808 145 1353.

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