Holidaymakers report that they suffered the symptoms of a gastric illness during their stay at the Hotel Alize in Turkey, where it appears that other guests have also suffered symptoms of sickness and diarrhoea during their stay.

The Hotel Alize in Turkey

Advertised on an all-inclusive basis by tour operators Thomas Cook and Jet2 Holidays, the Hotel Alize is situated on the beach front in the Ölüdeniz region of Dalaman, Turkey, and includes many appealing facilities. Unfortunately, there have been recent reports of problems at the Turkish hotel.

Reports of potentially widespread gastric illness

The Hotel Alize has received quite a few positive reviews on TripAdvisor and currently holds a rating of 4.5 out of 5 and a ranking that places it amongst the top holiday destinations in Ölüdeniz. However, recent comments made by reviewers about the standard of the food being served at the Hotel Alize have included complaints about holiday illness.


Nottingham holidaymaker ‘Kelly D’ wrote a review of her stay at the Hotel Alize this June that was simply titled “Disappointed“, in which she says that “on the Monday” of her holiday she “came down with diarrhoea and sickness, as did many of the other guests“.

She reports that she believes “over 50 people” have been affected and “some [of the guests] were even put in hospital” due to their condition, adding that the “hotel staff just seemed to turn a blind eye“, and “on the way home [her] partner and [her also became] poorly“.


‘Traceyanne P’ also reviewed her stay at the Hotel Alize this June in a review titled “A huge disappointment for such a beautiful place“. She says that “on the Saturday night [of her holiday, her] son’s girlfriend stated she had a headache and returned to her room“, where “she [spent] the rest of the evening being sick and having diarrhoea, which continued until she became [terribly] ill“.

She continues to say that they “had to call for [the] doctor that Thomas Cook use” and “she was admitted to hospital where [she] was put on a drip and given drugs“. She says that it was at the hospital that “it became apparent [that] she wasn’t the only person” who had been affected, explaining that she witnessed other people suffering from “the same symptoms” that she had succumbed to.

Since they “returned home“, she says that they are “still very ill” and they “feel […] let down by Thomas Cook“, however, she does say that “some of the staff [at the hotel were] lovely, kind and caring“.


In their review of their stay in May titled “Holiday spoiled by illness“, a TripAdvisor member says that they “stayed at the Alize Hotel at the end of May“, where “all [was] going well until [their] daughter came down with sickness and diarrhoea due to a bacterial infection“. They say that “she became very ill and eventually [was] hospitalised” by her condition.

They say that “it became apparent that many people in the hotel were coming down with the same illness“, and “unfortunately [the] hotel management and travel reps were playing down the seriousness of this infection, saying only a few people were taken ill“. They go on to say that they “can account for at least 20 people [who were] taken ill and 5 [who were] hospitalised“.

They conclude their review by commenting that “all age groups [are] affected” and that they’re “not sure whether it was the food or drinks or something else” that caused their condition, but it’s “such a shame that a lovely hotel is being ruined by poor management unable to address this serious issue“.


Avoiding food poisoning abroad

Your ability to recognise that food is unappealing may stop you from poisoning yourself, but when it comes to some bacterial pathogens, your sense of smell or taste might not help. Many pathogens are undetectable by smell or taste, making it vital that a hotel kitchen takes steps to ensure that food is safely sourced and prepared before it reaches you.

Preventing holiday food poisoning

It’s always advisable to be sure that the food you’ve been served has been properly cooked, checking to see if high-risk produce such as chicken has been cooked through before eating it, and it’s also beneficial to avoid eating in dining areas where wildlife is present.

Find out if you have a holiday illness claim

If you’ve suffered the symptoms of a gastric illness on a package holiday to an all-inclusive resort, then under The Package Travel Regulations 1992, you might be entitled to claim compensation from your tour operator.

Our travel law specialists can provide you with a free no-obligation consultation during which we can assess your case and advise you of the best way to proceed with your claim. If we represent you, we can do so on a ‘no win no fee‘ basis.

Nicholas Lukacs - Holiday Claims Litigation Executive

Get in touch

If you want to find out more about claiming for illness at the Hotel Alize in Turkey; contact Nicholas Lukacs by completing our enquiry form, call us on 0808 145 1353 or visit our On Holiday Claims website.