Holidaymakers who stayed at the Grand Palladium White Island Resort & Spa in Ibiza have written reviews in which they say they suffered the symptoms of food poisoning, commenting that the possible cause of their condition includes potentially undercooked food.

The Grand Palladium White Island Resort & Spa in Ibiza

The Balearic Island hotel of Grand Palladium White Island Resort & Spa is situated in Playa d’en Bossa, Ibiza, and advertised on an all-inclusive basis to British holidaymakers by Thomas Cook, Jet2 Holidays and TUI-owned tour operator First Choice. The resort features a range of appealing facilities, but some recent reviews have highlighted some potential problems.

Reviewers comment on possible food poisoning

Reviews for the Grand Palladium White Island Resort & Spa are generally very positive, with the hotel ranking amongst the top hotels in the Playa d’en Bossa region of Ibiza according to TripAdvisor, who have named the hotel as their ‘Travellers’ Choice 2016 Winner’. Although the hotel has numerous positive reviews to back this up, some reviewers have commented that they were sick during their stay in June.


‘Luke D’ from Maidstone wrote a review titled “A very mixed experience” in which he says that he “could not fault the staff at the hotel” after having found themselves “put into this hotel because Thomas Cook messed up [their] original booking“.

He says that they went to “the Italian twice“, and while “the first time was excellent, the second [time] was [only] ok“, adding that his “wife’s [meal] was pretty bad“. He goes on to say that “she has [been suffering from] food poisoning following [her] meal” at the Italian restaurant, explaining that they “didn’t eat anywhere else all holiday“.

‘Luke D’ continues to say that “the doctor has even diagnosed” his wife with food poisoning, before explaining that “the snack bar [is] pretty poor“, and he believes that “the chips and most of the food [had been] left over from the lunch bar and as such did not taste fresh, although the birds seemed to enjoy it“.


In his review titled “Miles off 5 star“, Manchester holidaymaker ‘Gordon L’ says that he “returned from this hotel a day early as [the members of his family] were all physically sick from the poor quality of food that was served and how it was cooked“, adding that he “had to pay Jet2 for the privilege“.

He explains that his “wife and kids were all sick between days 2 & 4” of their “7-day stay“, during which he became unwell “on day 5“, before suggesting that this was caused by being served “undercooked meat“. He goes on to say that he “had no option but to leave as [he] was so sick and weak“, commenting that he and his “family […] didn’t trust the food” after they became unwell.

While he praises the Grand Palladium White Island Resort & Spa for their standards of “cleanliness, appearance and staff“, he says that “they clearly just have issues with how the restaurants are operated“. He says that “every day […] was like a lottery as to how [your] food and drink would be presented“, explaining that he was served “pancakes [that were] frozen in the middle and the next day [were] piping hot” and that “most of the food was never warm“.


Danger zone (for food temperatures)

Practically every type of food imaginable is capable of carrying some form of harmful bacteria or parasite that could result in you suffering the symptoms of a gastric illness. Most potentially holiday ruining diseases can be eradicated during preparation, but if effective processes aren’t followed in an all-inclusive hotel restaurant, people could soon become sick on holiday.

Sae food temperatures and the danger zone

For example; high-risk meat products such as chicken and beef burgers need to be thoroughly cooked before they’re considered to be safe to eat. This means that there shouldn’t be any pink bits present, but if there are, there’s a potential risk that you could ingest a hazardous pathogen such as Salmonella, E. coli or Campylobacter.

Find out if you’re able to make a claim

If you’ve suffered a gastric illness that resulted in nausea, diarrhoea and stomach discomfort while on a package holiday, then under The Package Travel Regulations 1992 you might be entitled to claim compensation from your tour operator.

Our travel law specialists can provide you with a free no-obligation consultation, during which we can assess your case and advise you if you’re entitled to make a ‘no win no feeholiday illness compensation claim.

Andrew Tarling – Holiday Compensation Claims Manager

Get in touch

If you want to find out more about claiming for illness at the Grand Palladium White Island Resort & Spa in Ibiza; contact Andrew Tarling by completing our enquiry form, call us on 0808 145 1353 or visit our On Holiday Claims website.