Guests at the Grand Palladium Resort & Spa in the Dominican Republic have commented in reviews that they suffered the symptoms of a gastric illness, with one mother commenting that her family was affected and she was hospitalised by what she believes to be food poisoning.

The Grand Palladium Resort & Spa in the Dominican Republic

The Grand Palladium Resort & Spa, also known as the Grand Palladium Punta Cana Resort & Spa, is located in the resort town of Bavaro in the Punta Cana region of the Dominican Republic. Advertised by TUI-owned tour operator First Choice on an all-inclusive basis, this beachfront hotel includes a choice of facilities, as well as access to those at 2 of the nearby hotels.

Reports of possible holiday food poisoning

The Grand Palladium has very positive reviews on sites such as TripAdvisor, where previous guests have heaped praise upon the Dominican Republic hotel, but some recent reviews have highlighted potential problems with holiday illness, with guests comment that they may have suffered a bout of food poisoning.


‘Suescrivens’ from Kent wrote a review titled “30th birthday celebrations following their stay this April, in which she says that she booked this break abroad in honour of her “30th birthday and also [because it was their] first family holiday“. She says that she encountered problems with water leaking in the bathroom, and comments that “the food is astonishingly bad“.

She explains that “the à la carte restaurants are not up to standard“, the “Indian cuisine” is “cold and tasteless“, and there is an “equally terrible buffet“. She says that “there was 8 [people in her group] and every one of [them] had diarrhoea for the majority of the holiday“.


Orpington holidaymaker ‘cheddie1980’ stayed at the Grand Palladium in February with her family, and in her review titled “This is NOT a 5-star hotel, service is loathsome & they gave us TERRIBLE Food Poisoning!!!“, she says that they “all got sick“. She explains that her “husband had [diarrhoea and vomiting] for 24 hours about 3 days into the trip“, which she also suffered from along with her “2 boys [who also] got sick on the last day“.

She says that they “threw up all the way home and were so ill by the time [that they] landed that [they had to be] taken from the plane in wheelchairs“. She further explains that she “was so ill [that she] ended up in hospital [where she was tested] for Salmonella and E. coli“. She says that at the time of writing she is still awaiting the results of these tests, but has been “unable to get out of bed 1 week after returning home“.


Further risk to your health posed by gastric illness

Gastric illnesses can vary in the amount of time that they last for as well as their severity. It’s possible that you’ve suffered minor gastric illnesses, resulting in what may have felt like indigestion, but in the event that you suffer vomiting and diarrhoea for a prolonged period of time, it’s imperative that you see a doctor or medical professional.

Holiday sickness and your long-term health

Harmful bacteria such as Salmonella and E. coli can cause you tremendous discomfort once your symptoms become acute, but without treatment, it’s possible that these types of conditions can result in further health complications.

In some instance, it’s possible to develop long-term health problems such as Irritable Bowel Syndrome (IBS), post-infectious arthritis and even chronic fatigue syndrome. While treatment might not prevent these potentially long-term conditions from developing, it could help to better manage their impact on your quality of life.

Claim your free no-obligation consultation

If you’ve suffered the symptoms of a gastric illness while on a package holiday, then under The Package Travel Regulations 1992, you could be entitled to claim compensation from your tour operator.

This regulation places the responsibility on your tour operator to ensure that your holiday meets a reasonable standard as part of your contract with them, and if they fail to do this they are in breach of the contract that you hold with them, which may mean that you’re entitled to compensation.

If you’d like to find out if you’re able to make a claim, just speak to one of our travel law specialists who will provide you with a free no-obligation consultation. If you’re eligible, we can represent you on a ‘no win no fee‘ basis, so you know that we’ll do all that we can to make your claim a success.

Andrew Tarling – Holiday Compensation Claims Manager

Get in touch

If you want to find out more about claiming for illness at the Grand Palladium Resort & Spa in the Dominican Republic; contact Andrew Tarling by completing our enquiry form, call us on 0808 145 1353 or visit our On Holiday Claims website.