Claire Rabbetts – Holiday Accident and Illness Claims Specialist

By Claire Rabbetts

Holiday Accident and Illness Claims Specialist

Holidaymakers who say that they were sick at the Sirenis Punta Cana Resort Casino & Aquagames in the Dominican Republic have contacted us, adding to reports that have been made by other guests who claim to have been unwell and encountered hygiene issues in online reviews.

The Sirenis Punta Cana in the Dominican Republic

Situated in the resort town of Uvero Alto in the Dominican Republic, the all-inclusive Sirenis Punta Cana Resort Casino & Aquagames is advertised by TUI-owned Thomson Holidays to package holiday goers. Although the resort appears to be an ideal choice for families looking for a resort with its own water park and plenty of restaurants, we’ve received concerning reports from guests who say they were sick at the Sirenis Punta Cana.

This isn’t the first time that holidaymakers have reported illness at the Sirenis Punta Cana, and we covered similar reports of holiday illness at the Sirenis Punta Cana in December.

Report that questions health and hygiene standards

We have been contacted by holidaymakers who were subjected to hygiene issues while they were guests at the Sirenis Punta Cana. They informed us that the standard of the food was questionable, the meals were being recycled and they were served burgers that were undercooked. They also told us that they even witnessed frogs in the hotel foyer.

Subsequently, holiday illness put a dampener on their trip to the Dominican Republic, as they experienced debilitating symptoms such as diarrhoea, vomiting, nausea and abdominal pain. They also told us that they weren’t the only guests who were sick at the Sirenis Punta Cana.

Reviewers report hygiene issues and holiday illness

Reviewers on TripAdvisor have also raised concerns about hygiene standards and the possibility of food poisoning at the Sirenis Punta Cana:


‘672daviniar’ was a guest in December and they say that “the room was dirty” with “marks on the bedding and the walls” and the room was “generally unclean“. The disappointed holidaymaker continues to say that “the food was lukewarm and not covered” and they “were served raw chicken“, commenting that they were “ill the whole time” and “everyone [they] spoke to had at least one member of their booking with diarrhoea or vomiting, or both.


‘Angelina C’ was a guest more recently in January, and she says that she found problems “mouldy rooms“, continuing to say that the Sirenis Punta Cana has “dirty and grimy buffets and restaurants” that served “horrible food“. She also says that there were “bugs and cockroaches everywhere” and a “stench of sewers“.


‘Kristen H’ was also a guest in January and she says that “the food was horrible“, finding that it was “mostly [served at] room temperature” and at times was just “cold.” She says that she and her husband “got sick,” but they weren’t alone, and comment that they found out that “other people were [sick] as well.


Undercooked and recycled food increasing the risk of food poisoning

Recycled food could be the downfall of an otherwise enjoyable holiday, as while it’s generally perceived that reheating food isn’t a big deal, in reality, the risk of contracting a holiday ruining infection is increased.

Food temperature and food poisoning on holiday

Undercooked food can also present a big risk to your health. Burgers and chicken, in particular, can be very hazardous to your health if cooked incorrectly. People often argue that burgers that are still pink in the middle shouldn’t be a problem as it’s acceptable to serve steak rare. Because minced beef has a much greater surface area than steak, there’s a much higher chance that harmful bacteria or a parasite will latch on and make you sick.

Salmonella can be spread by frogs

Like other breeds of amphibians and reptiles, frogs are capable of spreading disease, specifically Salmonella which can result in symptoms that can include diarrhoea, vomiting, bloody stools, nausea, abdominal pain, headaches, a fever and chills. Put simply, a stray frog or overly friendly lizard could bring your enjoyment of your holiday crashing to a halt.

Cockroaches could spread faecal matter

It’s practically impossible to know where a hotel cockroach has been, meaning that those tiny legs could be spreading devastating diseases. This is even more concerning if there’s a sewage smell around a hotel. Sewage smells tend to imply that there’s a problem with the sewerage system, and if that problem means that sewage has contaminated the ground, you could assume that at some point a cockroach has been in contact with human faecal matter.

Make a holiday illness compensation claim

In the event that your package holiday is ruined by an illness that could have been prevented, you might be able to claim compensation under The Package Travel Regulations 1992. As part of a free no-obligation consultation, our travel law specialists can advise you on the best way to pursue your claim, and if we represent you we can do so on a ‘no win no fee‘ basis.

Get in touch

To find out more about claiming for illness at the Sirenis Punta Cana Resort Casino & Aquagames in the Dominican Republic; contact us by completing our enquiry form, call us on 0808 145 1353 or visit our On Holiday Claims website.