More dissatisfied holidaymakers instruct Simpson Millar in group claim against Thomson/First Choice

Paul Stevens - Group Travel Litigation Claims Manager

By Paul Stevens

Group Travel Litigation Claims Manager

We have been instructed by a group of holidaymakers who stayed at the Royalton Punta Cana and had their holiday ruined by illness, suffering symptoms of sickness and diarrhoea in November and December. One of our clients determined that the food problems were so bad that he wanted to curtail his holiday.

Royalton Punta Cana in the Dominican Republic

The Royalton Punta Cana, also known as the Royalton Punta Cana Resort & Casino, is an all-inclusive hotel located in the popular Bavaro region of the Dominican Republic. Offered as part of a package holiday by TUI-owned tour operator Thomson, this all-inclusive hotel is advertised as featuring a selection of restaurants, 24-hour room service and a range of facilities. However, it appears that the standards of these facilities may have slipped, causing guests to become unwell.

Possible problems with hygiene standards

Reviews for the Royalton Punta Cana on sites such as TripAdvisor are generally quite positive, but in addition to the people that we are now representing, a number of holidaymakers have reported that they have experienced problems with hygiene and cooking standards, with some claiming they suffered a holiday illness:


‘Joyce F’ stayed at the Royalton in December and while she had a number of positive comments about the hotel, she says that she “will not be going back“. She explains that the food was “average“, and while there was “lots of variety, […] nothing was good“. She says that out of her holiday party “4 of the 8 came home sick with some stomach bug.


‘shaunmO7113UB’ was also a guest in December and says that he saw “5 roaches in total” and has “just recovered from [an] illness [that he] got there“, stating that it took “8 days” to recover from after he returned home and he believes that the “on site Dr ripped [him] off“.


Dorset holidaymaker ‘Steve K’ titled his review “terrible” and says that food was “rubbish” and presents “a serious health risk“. He says that he encountered “lots of sickness and diarrhoea“, observed “raw food and cooked food [being] handled together“, and he feels that the “poorly cleaned bathrooms [are] a health hazard.


‘Alex M’ stayed in November and he says that the “drainage system in the resort is very poorly designed“, and “if you stay on the first floor and near the entrance there is a great chance that your room would be flooded, […] [as] happened to two of the couples [they] travelled with.” He adds that “2 of the kids and a couple of adults got food poisoning, so there are clearly some issues to work out with water filtration system or food preparation.


Can cockroaches make you sick?

Cockroaches are exceedingly adept at survival, and they can survive by eating practically everything. This means that they can come into contact with unsanitary conditions, some of which can be contaminated with holiday illness causing parasites and bacteria. Unfortunately, this is not the only way that they can make you sick.

In a similar fashion to flies and other bugs, cockroaches use their own saliva to aid the digestion of the food they eat. Their saliva contains bacteria that is harmful to your health, as is the faeces that they indiscriminately leave behind.

Cockroaches spreading Salmonella on holiday

Many species of cockroach are known to carry the Salmonella bacterium, which is commonly known to result in gastric illness symptoms that can include diarrhoea, abdominal pain, bloody diarrhoea, nausea, vomiting and a fever, which can be more than enough to bring the enjoyment of your holiday to an end.

Poorly prepared food and waterborne diseases

All-inclusive hotel restaurants usually produce a lot of food, whether operating at their peak in the summer months or during the quieter seasons in the winter. Regardless of whether they’re operating at capacity or things are a little bit quiet, they should still ensure that every dish they serve has been cooked through thoroughly. Failing to do so and serving undercooked or raw food could soon result in hotel guests becoming ill.

Diseases commonly associated with food poisoning can also be spread by contaminated water, including waterborne diseases such as E. coli O157, Cryptosporidium and other gastrointestinal illnesses.

Find out more about claiming holiday compensation

If you would like to find out how you could make a ‘no win no feeholiday illness compensation claim under The Package Travel Regulations 1992, then get in touch with one of our travel law specialists. We can provide you with a free no-obligation consultation, during which we can advise you of the amount of compensation you could expect to receive.

Get in touch

If you want to find out more about claiming for illness at the Royalton Punta Cana in the Dominican Republic; contact us by completing our enquiry form and we will call you back, call us on 0808 145 1353 or by visit our On Holiday Claims website.