Claire Rabbetts – Holiday Accident and Illness Claims Specialist

By Claire Rabbetts

Holiday Accident and Illness Claims Specialist

Holidaymakers have reported that during their stay at the Brisas Guardalavaca in Cuba, they encountered problems at the all-inclusive resort which may have resulted in them suffering the symptoms of a gastric illness.

The Brisas Guardalavaca in Holguin, Cuba

The all-inclusive Brisas Guardalavaca hotel is located in the increasingly popular holiday destination of Cuba in the resort town of Holguin. Offered by British tour operator Thomas Cook as part of a package holiday, this Cuban hotel is advertised as featuring views of Guardalavaca Beach, as well as a range of activities and facilities. While current reports don’t point towards a specific cause of holiday illness, holidaymakers have gone online to say that they became unwell while they were guests at the Brisas Guardalavaca.

Holidaymakers report gastric illness

The Brisas Guardalavaca Hotel receives generally positive reviews on websites such as TripAdvisor, however, there have been some comments made by holidaymakers concerning a possible problem with food poisoning:


Glaswegian holidaymaker ‘glasgowtravellermrsc’ stayed at the Brisas Guardalavaca this January and says that she visited as part of “a special birthday break“, and “from beginning to end [their] experience at this hotel […] wasn’t the best.” She says that they “became ill after being there for only 3 days and couldn’t stop being sick“, adding that they subsequently suffered from “a fever and was very ill for 5 days“. Despite being informed that there wasn’t a problem with illness at the Brisas Guardalavaca, she reports that she encountered “at least 15 other people from different groups and couples in the complex who also had similar symptoms with bad sickness, nausea and terrible stomach cramps.

‘glasgowtravellermrsc’ also explains that she “avoided drinking the water and ice, even though [her Holiday] Rep told [her] it was safe to drink“, and she “returned food in the main restaurant as it was raw and wasn’t cooked.” She says that since returning home she is “still suffering from stomach pains 2 weeks later“, having been “unwell and stuck in the [hotel] room for days“.


‘Tony E’ from Chorley was a guest in December and he says that his holiday “got off to a poor start” after his “plane was delayed for 2 hours“. He says that he encountered a number of problems with the food at the Brisas Guardalavaca and that both members of his holiday party “had [food poisoning] twice“.


Uncooked meals could result in food poisoning

While a hotel kitchen might cook a large number of meals every day, it’s important that each and every one of them is cooked to a high standard. This includes ensuring that high-risk produce such as chicken or hamburger meat is cooked through thoroughly, so that when you cut into it there aren’t any pink bits. If this isn’t done by a hotel chef, they could increase your chances of catching a debilitating holiday illness.

The risk of food poisoning in raw chicken

High-risk produce needs to be cooked through to certain temperatures for a specific amount of time to ensure that any harmful bacteria or parasites that might be naturally present are eradicated. Some of these pathogens can include Salmonella, E. coli O157, Campylobacter and much more that could result in a holiday spent in your hotel room bathroom rather than on the beach.

Your right to holiday illness compensation

It can be a massive disappointment if you become sick on holiday, especially knowing that you’ve worked hard and spent a lot of money to be able to go, but in the event that you suffer an illness that could have been prevented; you might be able to claim holiday illness compensation.

This is because of The Package Travel Regulations 1992. This regulation makes your tour operator responsible for ensuring that you and your family are safe when travelling abroad on a package holiday, and as part of this they should be reasonable steps to prevent you from suffering a bout of food poisoning.

Find out more about making a claim

If you’ve suffered food poisoning abroad and want to find out more about claiming compensation, then get in touch with our team of travel law specialists. As part of a free no-obligation consultation, we can advise you within minutes if we can help you to make a ‘no win no fee‘ claim.

Get in touch

To find out more about claiming for illness at the Brisas Guardalavacain Cuba; contact us by completing our enquiry form, call us on 0808 145 1353 or visit our On Holiday Claims website.