Claire Rabbetts – Holiday Accident and Illness Claims Specialist

By Claire Rabbetts

Holiday Accident and Illness Claims Specialist

Guests at the Sirenis Punta Cana Resort Casino & Aquagames in the Dominican Republic have complained that they’ve suffered an illness that has potentially been caused by poor standards, including lukewarm food being served and unclean hotel rooms provided.

Sirenis Punta Cana Resort Casino & Aquagames in the Dominican Republic

The Sirenis Punta Cana Resort Casino & Aquagames is located in the popular Uvero Alto resort in the Dominican Republic and advertised by TUI-owned tour operator Thomson as part of their Skytours brand of hotels. Featuring a water park and “18 restaurants and bars“, this all-inclusive hotel should be ideal, but reviewers have highlighted potential hygiene and food safety problems that need to be addressed, including a previous guest reporting that they have suffered a Cryptosporidium infection.

Reports of hygiene issues, possible food poisoning and Cryptosporidium

There are a number of positive comments made by previous guests of the Sirenis Punta Cana on TripAdvisor, but there are several who have complained about the state of the Dom’ Rep’ hotel, saying that it is in need of renovation, with some saying they became sick on holiday.


‘Willow72016’ asks “if anyone else had visited the Sirenis Punta Cana between [the] 10th [and] 21st November and been ill?” They continue to say that all 3 of their family who travelled were “ill a few days into the holiday“, adding that they “have been diagnosed with cryptosporidium” after having suffered symptoms of “stomach cramps, diarrhoea [and] vomiting“.


In his review titled “worst resort I have ever been to“, ‘Gary D’ says that during his stay in November he was provided with a “filthy dirty mouldy room” with “mould/mildew in [the] shower“. He adds that the “pool area [was] disgusting” and while the “food was passable“, he “met many people who were sick.


‘juchr21’ also stayed in November with her family and also says that their room was “beyond disgusting and dirty“. She says that in addition to issues with their room “there are cats everywhere […] and the hotel lobby smells like cat pee“, and “the food at the buffet is lukewarm“.


In their review which was simply titled “don’t go here“, ‘darrowsmith23’ says that during their stay in October they were exposed to “mouldy bathrooms“, “faulty fridges“, “marching ants throughout [their] room” and “air conditioning [that] did not work“.

They also say that the “tea and coffee packs […] looked [like a] mouse [had] eaten” them, and like other guests she complained of the “cats running around lounge area“, adding that the “furniture reeked of cat urine” and there were “cats running around in dining areas begging for food.” ‘darrowsmith23’ concludes by saying that this is the “first trip in 10 years” that resulted in them becoming “sick.


‘Kathleena S’ was a guest in November and while she praised the staff at the Sirenis Punta Cana, she says that her “husband who can normally eat week old Chinese food from the corner spot has spent most of this trip in the bathroom.


Also a guest in November; ‘darren c’ had a few positive remarks to make, but ultimately he also raised the issue of suffering “stomach upsets from some of the food“, highlighting problems that might require renovation to resolve.


‘Greenteeth81’ stayed recently in December and says that “the food was totally nasty” and “nearly every person was sick“, experiencing “diarrhoea” and “pains in the stomach” that made them feel “really weak” and unable to hold onto anything they ate.


The risk of lukewarm food

Lukewarm food is a recipe for a holiday disaster

Lukewarm food served at an all-inclusive hotel buffet should always raise alarm bells. Food is cooked thoroughly to reduce the risk of harmful bacteria or parasites surviving, and it needs to be maintained at a safe temperature before being eaten to keep the risk of infection low. If a hotel restaurant serves a meal lukewarm when it should be hot, they could be putting your health at risk.

Stray cats could be a source of disease

Domestic cats need to be looked after and require the occasional visit to the vets to ensure that they stay healthy. Stray cats aren’t afforded such luxuries, and as a result of this, they can carry a myriad of diseases that they can transfer to people by being in contact with them and food they have been near.

Low hygiene standards are inexcusable

Poor hygiene at an all-inclusive hotel is inexcusable, and the presence of insects and rooms that haven’t been cleaned thoroughly can result in holidaymakers becoming unwell. All it takes to address issues such as these is well-trained staff and the right tools to get the job done, something that UK tour operators should have no problem enforcing.

Start a claim for holiday illness compensation

In the event that you become unwell due to a health issue that could have been prevented, such as food poisoning while on a package holiday, then under The Package Travel Regulations 1992 you might be able to claim compensation from your tour operator if it’s proven that they didn’t take reasonable steps to keep you and your family safe abroad.

It only takes a few minutes to make a claim, so don’t hesitate to contact a member of our travel law team and we’ll provide you with a free no-obligation consultation during which we can advise you of the amount of compensation that you can expect to receive. If we represent you we can do so on a ‘no win no fee‘ basis.

Get in touch

To find out more about claiming for illness at the Sirenis Punta Cana Resort Casino & Aquagames in the Dominican Republic; contact us by completing our enquiry form, call us on 0808 145 1353 or visit our On Holiday Claims website.