James Blower - Senior Holiday Claims Specialist

By James Blower

Senior Holiday Claims Specialist

Guests returning from the Sensatori Resort Ibiza have reported that a Gastroenteritis bug resulted in them being unable to enjoy their break abroad, as they endured symptoms that included vomiting and diarrhoea.

Sensatori Resort Ibiza aka Insotel Tarida Beach Sensatori Resort

The Sensatori Resort Ibiza, also known as the Insotel Tarida Beach Sensatori Resort, is located in the resort town of Cala Tarida in Ibiza. Advertised by TUI-owned UK tour operator Thomson on an all-inclusive basis, this 5-star hotel should be an ideal choice for couples and families, but it appears that lapses in hygiene processes have resulted in a nasty holiday bug spreading.

Reviewers comment on Gastroenteritis

Although the resort has earned itself a number of positive reviews on sites such as TripAdvisor, one of the biggest concerns amongst reviewers appears to be a reported sickness bug that causes guests to suffer the symptoms of Gastroenteritis.


London holidaymaker ‘igl_07’ stayed at the Sensatori Resort Ibiza in October and they say that while the hotel facilities are of a reasonable standard, they were struck down with a sickness bug. They say that “despite constant hand washing“, something they did after reading reviews that mentioned the stomach bug, “on the third day of their holiday they became very unwell with gastroenteritis.” They add that “while there is hand sanitizer outside the restaurants it would have been better if a sign was up warning of the illness going round the resort to encourage more people to actually use the hand gel.” They also say that “none of the toilets round the resort had any hand gel in them and neither did the rooms“.


Oxford holidaymaker ‘les b’ was also a guest in October and says that before they travelled they made “numerous phone calls to Thompson” to assess the risk of illness, following mentions of it on TripAdvisor, and were “assured no problem existed.” They say that there were “very strong sewerage fumes for the first day which reduced when the wind direction changed“, but “after 2 days first of our party was suffering from nausea, flu symptoms and diarrhoea“. The “next day 2 of the children were unwell” and “five days into the holiday more of the party had the same“, with “2 people still ill upon [their] return home.” After discussing their condition with a doctor in the UK they suspect that their condition was due to the sewerage system, saying that “the hotel sewerage pre-treatment tank which is open topped and strong fumes are released“.


Bristol holidaymaker ‘Lally S’ booked the Sensatori Resort Ibiza at as a last minute holiday and says that she was “ill with diarrhoea which lasted 2 days and gave [her] stomach pain for over a week.” She adds that her husband “got ill on the Thursday and [her] young son was ill with vomiting on the […] Friday night before [their] trip home“, and she was informed by a holiday rep that “health and safety people [were] in to do tests“.


Holiday Gastroenteritis

Gastroenteritis is a condition that includes unpleasant symptoms such as unexpected diarrhoea, general feelings of nausea, projectile vomiting and a fever. It’s commonly associated with food poisoning; however, it can be caused by an unhygienic environment where harmful bacteria and parasites are able to breed. General advice to sufferers of Gastroenteritis is to stay home and try to keep hydrated, which when abroad can mean spending a large chunk of your holiday time confined to your hotel room.

Hotel hand gel and the spread of infection

Hand gel may reduce spread of disease

Certain hand gels can be effective at preventing the spread of the pathogens that cause Gastroenteritis, but only if they’re used effectively. Hotels can help to reduce the spread of a holiday bug by ensuring that hand gel is available in key areas, including public and private bathrooms, in hotel lobbies and importantly in hotel buffet restaurants. One of the most beneficial steps in combatting a potential outbreak is to advise hotel guests that there’s a known health concern and enforcing the use of hand gel to reduce the risk of any further spread.

Open sewerage systems can cause problems

Open sewerage systems are less than ideal, and while the smell of sewage may make you feel sick, it’s relatively uncommon for sewer fumes to cause people to contract diseases, but that’s not to say that they don’t still present a health hazard. Open sewerage systems can be accessed by flies and other less than desirable creatures to spread human waste to your food.

Claim under The Package Travel Regulations 1992

If you’ve become unwell while on a package holiday due to hygiene errors made at an all-inclusive hotel that could have been prevented, then under The Package Travel Regulations 1992 you could be entitled to claim compensation from your tour operator.

As part of a free no-obligation consultation, our travel law specialists can advise you if we can represent you on a ‘no win no fee‘ basis, and the amount of compensation that you could receive as part of a holiday illness compensation claim.

Get in touch

If you want to find out more about claiming for illness at the Sensatori Resort Ibiza in the Balearic Islands; contact us by completing our enquiry form and we will call you back, call us on 0808 145 1353 or visit our On Holiday Claims website.