Claire Rabbetts – Holiday Accident and Illness Claims Specialist

By Claire Rabbetts

Holiday Accident and Illness Claims Specialist

Cyprus has been a holiday hotspot for Mediterranean bound British tourists for decades, and for years UK tour operators have been offering package holidays to resorts such as the Atlantica Oasis Hotel. Unfortunately, it appears from comments made in online reviews that this Cypriot hotel has begun to show its age, indicating that it may be time for a refurbishment.

Atlantica Oasis Hotel in Cyprus

The Atlantica Oasis Hotel is located in the resort town of Limassol in the popular Paphos region of Cyprus and offered on an all-inclusive basis by TUI-owned tour operators Thomson and First Choice. The hotel is advertised towards both adults and families with young children, offering separate children’s and adults areas, but from guest reviews; it appears that this Cyprus holiday destination may be past its prime.

Reports of poor hygiene and holiday illness

Reviewers on TripAdvisor appear to have mixed feelings about the Atlantica Oasis Hotel, and although there are a few positive reviews, a common theme is that the hotel hasn’t aged well, and amongst complaints about the standards of hygiene, some holidaymakers say that they have suffered a holiday illness:


‘KATE E’ stayed at the Atlantica Oasis Hotel in October with her family and had a number of complaints about the standard of her room and how “run down” the hotel appeared to be. She says that the tables in the restaurant weren’t cleaned as quickly as they could have been, the “food and plates [were] never hot” and they “often saw new food being tipped on top of old food“. She says that her “brothers 2 children came down with a vomiting bug” and the “next day his wife [was] also ill, followed by [her] daughter“. ‘KATE E’ adds that she “spoke to many other families who had also been ill” and her “husband spoke to reception [but] they denied any knowledge of other families being ill.


London holidaymaker ‘LondonAbbie’ also stayed at the Atlantica Oasis Hotel in October and says that the “pool areas [were] dirty” and there was a “strong smell of sewage“. She adds that during their stay the hotel staff “never cleaned pool area to a good standard, [with] cups still left around pool from day before” and the “dining room was very grubby” and had “extremely sticky floors” and “dirty plates“. She says that “after just 2 days” they all fell “ill with severe sickness and diarrhoea” which has left ‘LondonAbbie and her “husband bed bound and unable to enjoy [their] holiday.


‘Gemma L’ was also a guest in October and says that during the second week of their holiday “some things started to go downhill, including the food“, adding that she and her “husband were both ill for two days and we had to stay in bed“.


In her “Honest Review“, ‘caroline5868’ also says that in the restaurant the “plates were not cleared away promptly“, and amongst a long list of complaints she comments that her “son ended up with severe sickness and diarrhoea” which she suspects was caused by “food poisoning“.


Old buffet food and food poisoning

Pilling old buffet food on top of old could cause food poisoning

It’s generally considered best practice to replace old buffet dishes with new ones when they become empty, as problems can arise if corners are cut and old dishes are topped up with fresh food. The problem with this is that there’s no way of knowing how old the previous contents of the dish actually are, and whether or not they’ve been maintained at an adequate temperature. Because of this, they could become home to harmful bacteria such as E. coli O157, Campylobacter, Salmonella and more.

The importance of good hygiene at an all-inclusive resort

Basic hygiene measures in a hotel restaurant, particularly an all-inclusive one, are vital. Some holiday illnesses are contagious, and in an all-inclusive resort where you eat and drink in the same place; it can be easy for a pathogen to spread. Cleanliness need to be a priority in areas where food is served, and all tour operators should be taking steps to ensure that the resorts that they offer as part of package holidays do this. Even obvious measures such as regularly cleaning tables and floors in buffet restaurants can help to prevent an outbreak.

Claim for package holiday illness

If you’ve suffered a package holiday illness such as food poisoning in a hotel with poor hygiene practices, then under The Package Travel Regulations 1992, you might be entitled to claim compensation. It only takes a few minutes to find out if you have a claim, so contact one of our travel law specialists for a free no-obligation consultation during which we can advise you of our ‘no win no fee‘ terms, and give you an idea of the amount of compensation that you could be entitled to.

Get in touch

To find out more about claiming for illness at the Atlantica Oasis Hotel in Cyprus; contact us by completing our enquiry form, call us on 0808 145 1353 or visit our On Holiday Claims website.