We’ve been contacted by a family of holidaymakers who stayed at the Royalton Riviera Cancun in Mexico, only to suffer from a gastric illness that for one of the group was diagnosed as a Cryptosporidium infection. This is another in a recent spate of enquiries that we’ve received surrounding illness at the Royalton Riviera, and could be indicative of a bigger problem with health and hygiene at the Mexican resort.

First Choice advertised Caribbean beach resort

The Royalton Riviera Cancun Resort and Spa is located in the popular Riviera Maya region of Mexico, and features beach front onto the desirable Caribbean Sea. Offered by First Choice as part of their ‘Premier’ branded range of hotels, this Mexican resort is advertised as featuring “luxury rooms” and so called “smart restaurants”.

Although the First Choice website claims that they have a “pristine pool area”, from reports that we have received from a holidaymaker who suffered a Cryptosporidium infection, along with previous reports of illness at the Royalton Riviera, it looks likely that there are on-going problems at the Mexican resort that TUI owned First Choice might not be adequately addressing.

Family report of gastric illness

We have been contacted by a family who stayed at the Hotel Royalton Riviera Cancun who says that they witnessed a number of people who were very unwell, suggesting that their experiences may not be isolated. Unfortunately the disease being suffered by other guests may be contagious, as the wife of our client soon became sick, suffering debilitating symptoms of sickness and diarrhoea. Since returning home both our client and his son also suffered similar symptoms, which although not to the same extent as his wife, have proven to be very distressing.

After seeking help form a medical professional and having the appropriate tests carried out, it was confirmed that our clients’ wife was suffering from a Cryptosporidium infection, likely caused by their stay at the Royalton Riviera.

What are the risks of Cryptosporidium?

Cryptosporidium is a harmful parasite that can be caused by contact with infected faeces, and in our experience it’s most common in swimming pool water. It’s often spread by people who are suffering the symptoms of a Cryptosporidium infection, such as diarrhoea and abdominal pain. When these individuals have issues with bowel control or have not thoroughly cleaned the infected faecal matter from their skin before entering a hotel swimming pool, they could infect other guests.

Cryptosporidium can also be contracted through the consumption of contaminated food, resulting in food poisoning. This is often caused by food that has been washed in water containing the Cryptosporidium parasite, or soil that contains infected faeces.

Can I claim compensation?

If you have suffered from a Cryptosporidium infection on a package holiday then under The Package Travel Regulations 1992 you may be entitled to claim compensation from your tour operator. Your tour operator is expected to take reasonable steps to prevent you from becoming ill while eating at the hotel restaurants and using the resort swimming pools that they offer to you as part of your holiday contract. It’s failing to uphold this part of your contract with them that makes you able to make a claim against them.

Can I claim on my own?

While you might want to pursue your claim on your own, we would recommend against this. The legal teams at tour operators in the UK have become well versed in British tourists exercising their rights, and trying to claim the compensation that they could be owed. Because of this, many tour operators can rely on your lack of in-depth knowledge of travel law and convince you to settle your complaint for far less than it is actually worth.

What can Simpson Millar do to help me?


By talking to our travel law specialists first we can provide you with a free no-obligation consultation during which we can advise you of the true value of your claim, as well as the best course of action to pursue your case. If we represent you we can provide you with ‘no win no fee’ terms, meaning that it won’t need to pay anything to start your claim today.

Get in Touch

If you would like to find out more about claiming for illness at the Royalton Riviera Cancun Resort and Spa contact Amanda Dunford, our Holiday Illness Claims Specialist by completing our enquiry form and we will call you back. Alternatively call us on 0808 145 1353 or visit our On Holiday Claims website.

Amanda Dunford - Holiday Accident and Illness Claims Specialist

By Amanda Dunford

Holiday Illness Claims Specialist