Holidaymakers who have a complaint as a result of food poisoning or injury following a Thomas Cook holiday can submit their details via our enquiries form for a free initial assessment by one of our specialist travel lawyers.

Simpson Millar Solicitors are travel lawyers who help holidaymakers pursue compensation claims for complaints against Thomas Cook on a regular basis.
The Company, whose brands include: Airtours, Thomas Cook, Direct Holidays, Flexitrips, and Neilson, sells a huge number of cheap package holidays resulting in large number of complaints for personal injury.
Thomas Cook has a legal team dedicated to dealing with personal injury complaints, including claims for food poisoning and injury following an accident abroad. In our opinion, holidaymakers should always take legal advice before accepting any payment to ensure that the complaints process is followed correctly and that any compensation received adequately reflects the illness or injury suffered. 
Have you tried speaking to a Customer Relations Advisor regarding a post departure complaint on 01733 224808?
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Once you are directed to the appropriate department, you will be told that investigations into your complaint are underway and that this process will take anything from between 28 days to 6 months to complete!

Holidaymakers with a illness complaint against Thomas Cook are advised not to complete their ‘CUSTOMER LEGAL QUESTIONNAIRE!’ without first taking legal advice.
Most travellers who experience illness following a Thomas Cook holiday complaint complete the questionnaire whilst their experience is still raw. Unfortunately, they fall into the trap of completing the questionnaire too early and/or naively because they are unaware of the implications of doing so.
Questions such as ‘Please confirm how long the symptoms persisted’, ‘Did you consume any food and/or beverages outside the property during your stay?’, ‘Whilst in resort did you consume any tap water?’ and ‘What restrictions, if any, did the illness have on yours and your parties’ holiday?
These questions should be carefully answered and only after taking advice from a travel lawyer as the answers may affect your holiday claim and the amount of damages you recover.  Holidaymakers are advised to provide Thomas Cook with their National Insurance number, date of birth, address, and the incident date to enable the tour operator to register their personal injury claim with the DWP in accordance with its statutory obligations.
Thomas Cook Complaints
Thomas Cook often responds to such complaints as follows:
Whilst we understand that the illness may have adversely impacted on your holiday, this does not mean that blame can be attributed to the tour operator with whom you travelled. Following investigations with out Health and Safety Department, they do advice that the correct procedures are in place at the ….. hotel and, as such, it appears that the management of the property are fulfilling their duty of care…..
….Notwithstanding the above, it is never our intention to have dissatisfied customers and as such we are sorry that your holiday was not as enjoyable as you had envisaged it would be prior to departure. With this in mind we would like to offer you a gesture of goodwill in the sum of £100 in full and final settlement of your claim.’

Thomas Cook’s Legal Department
Mr G. from Tyne and Wear finally received £7720.00 for his bout of infective gastroenteritis from Giardiasis after instructing Simpson Millar to deal with his Thomas Cook illness complaint, a claim valued at only £100 by Thomas Cook when he originally complained to them directly!
Holidaymakers pursuing illness and accident complaints are advised to contact specialist travel lawyers immediately if they have an injury or illness complaint against Thomas Cook.
Simpson Millar are experts in foreign accident and illness claims with experts throughout the world avalable to assist claimants. We can deal with comments such as:
In order to pursue this claim I would ask that you provide documentary evidence from a Bulgarian Lift Engineer confirming that the lift did not meet local standards in Bulgaria.’
                                                Thomas Cook’s Legal Department

Holidaymakers who are ill or injured on a Thomas Cook holiday are advised to contact Simpson Millar’s Holiday Claims team immediately for advice.

For those whose complaints do not involve personal injury or food poisoning, please direct your complaint directly to Thomas Cook’s Customer Relations Department. If you do hear anything within 28 days, then register a complaint with ABTA as they are in breach of their Code of Conduct.
Get in Touch with Simpson Millar

If you need legal advice in relation to a Slip or Fall on Holiday or Sickness whilst Abroad then get in touch with your specialist Holiday Claims team on: 0808 145 1353 or visit our On-Holiday-Claims website for further information.