Thomas Cook Complaints – Holiday Compensation Claim

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9 Responses

  1. Hello my name is Mrs dawn morgan,I am writing to you about a claim,back in sept 9,2011 my fight was cancelled for 16hours I am sending you my details flight tcx6503,booking ref wztebv thanks Mrs dawn morgan 69,milbank road hartlepool,ts248nb phone number 07584 410719,dawnmorgan2@hotmail.com

  2. Hello Mrs Morgan. You'll need to contact the airline direct, failing that ABTA can help, this link should explain all you need to know – http://abta.com/go-travel/travel-clinic/help/my-flights-been-delayed-will-i-get-compensation-from-the-airline

    Good luck!

  3. Hi me and my partner and 2 kids booked up on 16th June to stay self catering only to get moved the next morning with another family wee got took to the Hermes Hotel were it was full board made to pay for all meals and drinks and I wanted my family in the armatulin area were it's good for kids and mins from beach, instead of putting our stuff /messages in cubbords wee had no fridge kettle toaster etc as a result it cost me over 400 on food drinks meals, phoned Thomas Cook they told me call flexi trips that's when I explained I paid them not flexi trips they said they could only apologise. Great!! So I'd appreciate if you can help me or point me in the correct way as I didn't sign up for a room with windows all screwed shut since winter, working men fixing the 4th floor and a terrible stink off dirty water totally shocked with all this and holiday ruined got pictures of screwdriver shut windows etc and rooms only had to single beds so had to sign a consent forms to take responsibility for my both kids 11 and 13 . Got back to the apartments I was ment to be at after I was assured by hotel manager it had all been inspected and was no trouble. So if you can plz help or tell me who to contact. Thank you

  4. Hi Angela, sorry to hear about your holiday, sounds like you had a terrible time. ABTA is who you need to direct your issues towards, this link should help – http://abta.com/go-travel/travel-clinic/complaints

  5. Hi me and my partner and 2 kids booked up on 16th June to stay self catering only to get moved the next morning with another family wee got took to the Hermes Hotel were it was full board made to pay for all meals and drinks and I wanted my family in the armatulin area were it's good for kids and mins from beach, instead of putting our stuff /messages in cubbords wee had no fridge kettle toaster etc as a result it cost me over 400 on food drinks meals, phoned Thomas Cook they told me call flexi trips that's when I explained I paid them not flexi trips they said they could only apologise. Great!! So I'd appreciate if you can help me or point me in the correct way as I didn't sign up for a room with windows all screwed shut since winter, working men fixing the 4th floor and a terrible stink off dirty water totally shocked with all this and holiday ruined got pictures of screwdriver shut windows etc and rooms only had to single beds so had to sign a consent forms to take responsibility for my both kids 11 and 13 . Got back to the apartments I was ment to be at after I was assured by hotel manager it had all been inspected and was no trouble. So if you can plz help or tell me who to contact. Thank you

  6. Anonymous says:

    ‎Monday, ‎13 ‎July ‎2015

    My wife went online and picked, booked and paid for our seats on our holiday to Turkey. We normally do this as my wife is a very nervous flyer. The outward flight was uneventful and the holiday great.
    Our return flight however was a disaster. We didn't get the seats we paid for and as the plane was filling up my wife was becoming very distressed. We were seated on isle seats across from each other and as my wife clings onto me this was no good. I told an attendant on the plane and he said to wait and he'd see what he could do. He just stood there the whole time as the plane filled up.
    By this time my wife had tears in her eyes and was very distressed, she could see he wasn't doing anything.
    When the last passenger passed her my wife jumped up and still using her crutch raced towards the front saying she had to get off. By this time the door was now shut and my wife was insisting on getting off as she didn't feel well. The staff tried to calm her and one stood in front of the door which was now shut. It all got too much and my wife had an epileptic fit. I wasn't able to hold her up for long so we lay her on the floor.
    To cut a long story short my wife came round and would have been fine but we were taken off the plane. One minute we were in the first aid in the airport next we were in an ‎13/‎07/‎2015didn't listen. In a matter of an hour my wife had been given an MRI, CT scan and had lots of blood taken for tests. No one took any notice of us, we were told she had to stay overnight or she wouldn't be given a certificate to say she was fit to fly.
    I asked how much it would be up until that point and was told eventually it was £2000. We spent the night awake and worrying incase our insurance wouldn't pay. The next morning after the hospital phoned insurance we were told they would pay and were free to go.
    We had two extra days in Turkey, my wife was ill with the stress and worry incase the same seat situation would be on our return flight. She had three more epileptic fits and was covered in bruises and scrapes as a result. As it was we were both given window seats one in front of the other. Because she knew in advance and we got a tablet to keep her calm, it wasn't so bad.
    Luckily the EasyJet flight home wasn't full and we were able to ask to sit together. As there was no flight to Newcastle we had to go to Liverpool and rely on family to get us back from there.

    This all arose from not getting the seats we paid for, I think we were totally let down by Thomas Cook.

  7. We are very sorry to hear about such a distressing series of events. You would need to direct this type of complaint to ABTA – this link should explain all you need to know http://abta.com/go-travel/travel-clinic/complaints

    Hope this helps.

  8. duane colman says:

    My wife,myself,son and niece recently stayed at aguamarina menorca,we stayed in a family suit.all inclusive.to say the food was bad would be an understatement. For 4 of the 7 days we had either overcooked or undercooked pork loins.we all ate salad for 7 days.breakfast was a complete sham too.digusting is the only word to describe it.now on to the room.infested with ants and stinking of sewagewe were all covered in bites,the beds were that hard we bought 4 beach lilos to sleep on.the entertainment was extremley poor,when there was any.attached to the hotel was a water slide which was closed the whole week.apart from having an abundance of hot water the whole holiday was extremely poor.we spent £1500 and hated everthing about it,we definitely will NOT be using thomas cook again.from the flight there to the flight home it was all about money,money,money.

  9. Mr. Valerian says:

    This complaint is about a Mr. Roy Nixon, who is supposedly a Destination Manager for the Thomas Cook Holiday Division, part of the Thomas Cook Travel plc.
    He has sent me a threatening letter to my hotel room. I’ve never met this guy. He also didn’t add any contact details to his letter, so I could reach him and discuss this matter.

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